healthcare it support

Why Choose DHS?

We Specialize in Healthcare IT

We’re recognized as a premier IT solutions provider for small- and medium-sized healthcare practices and we’ve been in business since 2008. Because we decided from day one to specialize in healthcare, we have the depth of experience required to efficiently navigate the complexities of healthcare IT. Technology consulting generalists simply cannot match the proficiency that IT specialists have. DHS has expertise in HIPAA compliance, EHR/EMR applications, imaging programs, x-ray, and other medical diagnostic devices. We also understand the unique IT needs of staff in the clinical setting.

 

We’re Fanatical about Service Delivery

Great IT service starts with an absolute commitment to excellence and is carried out through the execution of well-defined processes. At DHS, our commitment to excellence shows in how we operate our support departments. Our highly detailed internal support procedures, daily team meetings, and supportive management personnel all help ensure we are delivering the best support experience possible. Our goal is to make it easy for our clients to reach out for support, to respond quickly, to provide thorough and accurate resolutions, and do it all with a great bedside manner.

 

Our Passion for Excellence & Innovation

Some IT organizations are happy doing work that’s “good enough” to get by. They may miss a few details here and there, but as long as systems are working, who cares as long as the client is happy. Right? Wrong! Excellence in IT all comes down to knowledge and details. To properly secure, protect, and maintain EHR systems and networks, strict adherence to IT administration details is critical. One missed step could mean the difference between a productive workday and a crippling outage. DHS is passionate about details, constant learning, and continual innovation in our approach to IT service.

 

We Do What’s Right for our Clients

At DHS, we highly value our clients and while it may sound strange, profits are more of an afterthought. The way we see it, if we take care of our clients, they will take care of us. In fact, our entire business is built around doing what’s best for our customers. We’ve carefully engineered our support and product offerings to meet our clients’ needs and if they don’t need it, we won’t sell it. It’s that simple. We also sell all products at direct cost and offer comprehensive support plans that address client IT needs with no hidden costs or surprises. We take care of our clients like family, because they ARE family.

 

Other Reasons to Choose DHS

  • Client Satisfaction: Our clients love working with us as reflected by our satisfaction scores of 98% +.
  • Support Availability: Our service plans include live support 7 days a week from 6 am-7 pm PST. We can also offer 24/7 live support if required.
  • Focus on Security: We talk, live, and breathe security here at DHS. Our multi-pronged approach to security is based on the NIST Cybersecurity Framework to identify, protect, detect, and respond to threats when they arise. We also spend time training our clients on security best practices. 
  • Well Defined Processes: All successful technology IT organizations know that detailed processes are the key to consistent, top-notch results. Most don’t have well-defined technical processes because they are difficult and painstaking to write. We’ve spent hundreds of hours creating detailed processes and procedures that are easily accessible to our team, allowing us to achieve great results for our clients, time after time.
  • Detailed Documentation: Because most of our services are rendered remotely, detailed documentation is key to efficient issue remediation. We maintain elaborate documentation on client computers, servers, devices, networks, and even create an internal web page for each of our clients with site photos. 
  • Knowledgeable Staff: We bring a broad range of expertise to the table including HIPAA, security, Microsoft & Linux OS, root cause analysis, process engineering, application development, marketing, website design, and much more. We have many years of combined experience and our team members hold numerous technical certifications.
  • Cloud Services: We include many useful cloud services with our support plans that we have custom engineered for the healthcare industry such as HIPAA-compliant paperless faxing, secure email with anti-spam, instant messaging, electronic patient forms, password management, and more.
  • Our Partners: We have long standing relationships with some of the best technology vendors in the business and together, we deliver high-quality solutions to meet the needs of our clients.

“One of the best decisions I have ever made was hiring Digicom Healthcare Solutions to design and implement our Computer Network. They have proved to be one of the most important forces in helping our company grow and thrive.”

Dr. Alan Goldhamer
TrueNorth Health Center

We're Just what the Doctor Ordered. Contact us Today!