We’re recognized as a premier IT solutions provider for small- and medium-sized healthcare practices and we’ve been in business since 2008. Because we decided from day one to specialize in healthcare, we have the depth of experience required to efficiently navigate the complexities of healthcare IT. Technology consulting generalists simply cannot match the proficiency that IT specialists have. DHS has expertise in HIPAA compliance, EHR/EMR applications, imaging programs, x-ray, and other medical diagnostic devices. We also understand the unique IT needs of staff in the clinical setting.
Great IT service starts with an absolute commitment to excellence and is carried out through the execution of well-defined processes. At DHS, our commitment to excellence shows in how we operate our support departments. Our highly detailed internal support procedures, daily team meetings, and supportive management personnel all help ensure we are delivering the best support experience possible. Our goal is to make it easy for our clients to reach out for support, to respond quickly, to provide thorough and accurate resolutions, and do it all with a great bedside manner.
Some IT organizations are happy doing work that’s “good enough” to get by. They may miss a few details here and there, but as long as systems are working, who cares as long as the client is happy. Right? Wrong! Excellence in IT all comes down to knowledge and details. To properly secure, protect, and maintain EHR systems and networks, strict adherence to IT administration details is critical. One missed step could mean the difference between a productive workday and a crippling outage. DHS is passionate about details, constant learning, and continual innovation in our approach to IT service.
At DHS, we highly value our clients and while it may sound strange, profits are more of an afterthought. The way we see it, if we take care of our clients, they will take care of us. In fact, our entire business is built around doing what’s best for our customers. We’ve carefully engineered our support and product offerings to meet our clients’ needs and if they don’t need it, we won’t sell it. It’s that simple. We also sell all products at direct cost and offer comprehensive support plans that address client IT needs with no hidden costs or surprises. We take care of our clients like family, because they ARE family.