healthcare it support

Core Values

Our Mission

With DHS, you won’t need to think about IT—that’s our job. You’ve devoted your life to helping and healing others. We’ve devoted ours to supporting you. Our mission: to provide total, worry-free IT security, maintenance, and support so you can focus on the health of your patients. 

Clients come first at DHS. While we strive for excellence in the products and services we deliver, we recognize that the relationships we build with our clients are the true heart of our business. Technology is simply the vehicle through which we care for our clients and their needs.

While this describes what we do, it doesn’t define who we are. Below are our Core Values—a creed of service our staff embraces and practices each day. These values are vital to our success at DHS and keep us in track in always acting with our clients’ best interests in mind.

 

Our Core Values

We believe that our success depends on upholding, as an organization and as individuals, a set of guiding principles—our core values. These include:

  • Honesty & Integrity: We strive to serve with the highest levels of transparency, openness, and fairness. All product and support-based decisions are made with our client’s best interests in mind. We only provide products and services that we feel will create real value for our clients and sell all products at our direct cost, thereby avoiding conflicts of interest. Integrity also means owning up to our mistakes when we make them. Since we’re human, we do make mistakes sometimes but when we are quick to admit them, we learn and commit to doing better next time.

  • Quality & Excellence: We’re committed to delivering only the highest quality in every aspect of our business including system design, implementation, support, and maintenance. We delight in consistently exceeding our client’s expectations. This means doing things right, always doing our best, and making intelligent decisions. The way we see it, our clients invest their hard-earned dollars in us and it’s our responsibility and duty to repay that investment with our best efforts.

  • Utility & Value: We strive to offer our clients products & services that represent the best value available. When it comes to technology, we have found that high-quality products almost always provide our clients with the best value in terms of performance, efficiency, reliability, and durability. That’s why we partner with only the best technology vendors. We focus on quality products to deliver the best long-term TCO (Total Cost of Ownership). To us, better utility and value means better service to our clients and that’s a win for us both!

  • Creativity & Innovation: At DHS, we’re constantly looking for ways to create and innovate in the services and products we deliver to our clients. Our support process, for example, is the result of years of refinement and allows our team to tackle issues large and small. We’ve developed many custom applications to meet our client’s needs including file sharing, patient forms automation, patient vitals tracking, and an electronic HIPAA-compliant faxing solution. To respond more quickly to client requests, we also custom engineered an alerting system that keeps our team alert and aware at the instant that client requests come in.

  • Care & Kindness: Last but certainly not least, we value the power of kindness when relating to our clients, team members, and vendors. With the fast pace of our personal and business lives these days, it’s easy to forget what matters most. We must never forget that in all that we do, we relate to our fellow souls. The products and services we deliver are not our reason for existing as a company—they’re simply a means through which we care for those we serve. When we realize that our primary reason for being is to care for and support each other, our work comes alive with the spirit of love.

"Technology is involved in every aspect of what we do and DHS helps our practice operate at full capacity. They are experienced, knowledgeable, responsive, and keep us up to date, compliant, and secure."

Andrea Jordan, DDS
Santa Rosa, CA

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