ProActive Care: Our
complete technology support solution

Free Network Health Assessment

Client/server network design and installation

Digital treatment room design and installation

Audio/Video systems design and installation

Phone systems design and installation

Web Development Broadband Services

Network Security

HIPAA Compliance

ProActive Care: Our complete support solution

Your computer network's health is critical to the health of your practice. A computer network is made up of many sensitive, high-tech components. Systems can suddenly fail, leaving you with down without access to patient data, costly unproductive downtime, & possible data loss.

Instead of a break/fix model of computer service, we monitor the health of your system 24/7 using our powerful network monitoring tools that send us up-to-the-minute status reports on your network's health. Using this data, we maintain your systems on an ongoing basis…making your systems as reliable as they can be.  ProActive Care features:

• Unlimited helpdesk: Unlimited support/repair for all of your computer hardware/software. Helpdesk hours of operation are Monday-Friday, 8-5. Simply submit a help request ticket at: http://www.dhsforyou.com/support
• 24/7/365 health monitoring of your server & workstations. Key performance metrics are monitored including: online/offline status, hard disk errors, & low disk space.
• Diagnosing and repair of many problems before they occur. With our monitoring tools, we can catch many problems and repair them before they bring your system offline.
• Advanced data backup and server redundancy system (ProActive Backup):
• Completely automated and monitored system.
• Backups every hour.
• Redundant in house and offsite backup system. (backs up to our Santa Rosa data center)
• In the event of a server crash, the ability to quickly recover your entire server to a second redundant server or workstation.
• Monthly maintenance of your server, workstations & network. Monthly maintenance including:
• Server reboots.
• Anti-virus software status verification (Requires managed antivirus software such as NOD32 or Symantec)
• Windows update verification/patching
• Hard disk defragmentation
• Fast response remote support system: Our tools give us quick access to your systems remotely, allowing us to log into your computer remotely & resolve issues as quickly without having to travel to your site.
• Asset management: Where is that software CD? And how about the serial number? If you have ever had to hunt for software or information about any asset, you will appreciate our asset management service. We inventory and catalog all relevant device information including location, manufacturer, model #, serial #, and configuration. In addition, we digitally store all of your software and track licensing and installation  ID's, making installing software a snap when needed
• Monthly flat rate: Instead of unpredictable support costs, we offer a flat rate that you can budget for.

Additional services we offer:

• Free Network Health Assessment

You don't want your systems to fail when you most need them. At no cost to you, we will visit your practice, and examine the health of your computers, servers, and network devices. Upon completion, we will provide you with a free report.

• Client/server network design and installation

We will assess your needs, design, and install a computer network that works for you at a price you can afford. We offer high quality and versatile products including Microsoft Small Business Server which offers secure remote access, file sharing, email, shared faxing, and more.

• Digital treatment room design and installation

We will consult with you to find the best design and placement of mounts/arms, computer, monitors, and keyboard/mouse in your operatories.

• Audio/Video systems design and installation

From video in your patient waiting room and consultation room, to sound and music delivered throughout your office, we have a solution for you.

• Phone systems design and installation

We offer Microsoft's "Response Point" VOIP phone system- an easy to use and affordable system that runs on your existing computer network.

• Web Development

Trough our trusted web design partners, we will manage and see the design of your practice's website through to completion.

• Broadband Services

Need internet access for claims submission, remote access or to connect multiple offices together? Problems with your current service? We can help. We offer cable, DSL, and T1 services.

• Network Security

Is my network safe from internet hackers? We will assess your network and provide a solution to keep your network safe and secure.

• HIPAA Compliance

We will audit your network and security measures to make sure you are HIPAA compliant.

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